(3) The item must be returned within 10 days of  receiving your authorization.  (Please note on the invoice the reason for returning the item).

(4) Absolutely no refunds or returns will be accepted after two weeks.

(5) There will be a 15% restocking fee on all returns.

(6) You are responsible for shipping costs incurred to return the item(s)

(7) Items must be received in same condition as originally shipped. Damaged items will not be accepted.

(8) End Game, Inc. will initiate the package return via UPS or other shipping method if the return is a result of our error.


Damaged Goods

End Game, Inc. uses utmost care in packaging products to ensure their safe arrival; however, on occasion, damage may result from improper handling by the courier. In the event that you receive damaged goods, please contact End Game, Inc. immediately. All claims for damaged goods must be submitted to the courier for reimbursement. End Game, Inc. will assist you in your claim by providing you with all of the pertinent shipping documentation necessary.  Please DO NOT discard any packaging materials as they may be necessary for inspection by the courier.

Returning a gift?

If the item you are returning was a gift, the refund will be issued to the person that purchased the gift and not the person returning it.

Questions

Questions. If you have questions about this policy, please click here to contact our Customer Service Department.  Thank you.

Sincerely,

Dan Williams

President, End Game, Inc.